Grubhub came up with a new late delivery policy that states that if an order gets delayed, the customer can request a perk of at least $5 with its On-Time that can be redeemed on your next order. However, you can not ask for a refund once you opt-in for this perk.
Reasons For Late Deliveries
It is usual for your orders to be a few minutes late, but when the orders start to take hours after the stated delivery time, you can reach out to the restaurant’s customer service to know what is wrong. Here are some likely reasons for late deliveries:
The Grubhub dispatcher may be stuck in traffic. Your location is far from the restaurant you ordered from, which might take the dispatcher a while to locate you. There were only a few dispatchers available when you placed your order, or you gave a meager tip. This might take a while for the company to find a dispatcher to take your order. Your order might get delivered late if there’s a long queue at the restaurant you ordered from and the restaurant is short-staffed. This takes orders a while to prepare. Large orders made from scratch or take a longer time to prepare are delivered late. If the dispatcher is to handle multiple deliveries that include your order it might take a longer time to get your order delivered. The order can be delivered late if the weather is bad. Bad weather like storms, heavy rain, snow, etc can make it hard for the dispatcher to drive. If there is a technical issue like payment processing within the restaurant or Grubhub it can cause a delay in deliveries.
The Farthest Distance Grubhub Can Deliver
When a restaurant signs up on Grubhub, the restaurant chooses how far it wants to deliver because only the restaurant has the power to set the fees for delivery. Grubhub itself can deliver up to 70 miles away from the location of the restaurant your order is being taken from which is the maximum a restaurant can choose. With this distance, Grubhub is considered the delivery service with the farthest range. Drivers can choose to decline a trip if the location is far or unsafe.
How To Cancel An Order Delivered Late?
If your Grubhub order is taking more than the stipulated time for delivery, you can request for cancelation of the order but this has to be done early before the order leaves the restaurant because it would be difficult to cancel an order when the dispatcher is already on its way to deliver to your location.
When you request for an order to be cancelled through Grubhub, you would be asked to give reasons for cancelling the order. To get your request accepted, you could say it is because you left the address provided for the delivery and you can not update it. You can also cancel your order directly from the restaurant by putting a call through to request for cancelation if you find it difficult to do on Grubhub.
The Grubhub Guarantee Program
The Grubhub Guarantee Program is where you request perks, customer support’s contact for a refund, or make reports if your order is delivered late on Grubhub. Using the Grubhub Guarantee Program enables you to use the On-Time Delivery Guarantee to make a perk request. These perks can be redeemed on your next order worth the same amount as the perk or even more.
The perks start from $5. Perks expire 30 days after the day it was given, you can only request perks within 7 days of the order. Once you have requested perks for late delivery, you can not request a refund. If you want to request a refund instead of perks, you can reach out to customer support and ask for a refund. They may issue a refund if it is serious enough, but in most cases, they offer a free meal or credit.
Penalties For Grubhub Dispatchers For Late Deliveries
Grubhub does not penalise drivers for late deliveries most times because Grubhub drivers can not be rated so it is hard for customers to report drivers for being late unless you contact the restaurant’s customer support to complaint. When you contact Grubhub for late deliveries, you will be asked to either request perks or a refund through the Grubhub Guarantee program.
Conclusion
Customers find convenience in ordering food from restaurants and getting it delivered to their location through Grubhub. The level of convenience began to fall when orders started getting deliveries late which is why Grubhub came up with a new late delivery policy that states that if an order gets delayed, the customer can request a perk of at least $5 with its On-Time that can be redeemed on your next order. Once you are opt-in for this perk, you can not ask for a refund.
Can I request perks and a refund for a late order?
No. You can only either ask for a refund or perks, but you can not request for both.
Can I cancel an order due to late delivery?
Yes, but you have to do it early before the order leaves the restaurant.
How can I request perks if my order is delivered late?
The Grubhub Guarantee Program is where you request perks, customer support’s contact for a refund, or make reports if your order is delivered late on Grubhub.
