It is possible that most of the customers are new to the platform and might not know about the refund policy and procedure of Grubhub. In that case, this article will help the new users understand the refund procedure of Grubhub.
How does Grubhub earn money?
Grubhub charges a commission of 5-15% from restaurants for every order placed through its website or app. Along with that, if a restaurant uses GrubHub’s delivery service instead of delivering orders on its own, then Grubhub charges extra fees from the restaurant. The main source of revenue of GrubHub is the commissions on orders and the ad revenues earned from the restaurant ads on GrubHub’s site.
Owner of Grubhub
Just Eat Takeaways from Grubhub’s own Grubhub. Just Eat Takeaways acquired Grubhub in a $7.3 billion all-stock deal. The company’s CEO is Adam DeWitt, and the former CEO of the company will become a board member of the JET Management Board. All these changes are brought after the company’s acquisition by Just Eat Takeaways.
Ordering on Grubhub
When can you apply for a refund from Grubhub
Grubhub provides a refund to customers when they cancel the order or report any problem like an incomplete order, or the food is not proper (cool or half-cooked). Generally, GrubHub doesn’t initiate for resolving common order accuracy issues and straightforward provides a refund to customers, from the money restaurants grant for refunds.
How do apply for a refund?
In any of the above scenarios, customers want to get a refund as their requirements are not fulfilled by the service provider. A customer can call the customer service number of Grubhub and tell their problem to the Customer Service Representative and tell their problem. The customer service number of Grubhub is (1)-877-585-1085. Live chat is another option to tell your issue to the live agent of Grubhub about your problem.
Canceling orders on Grubhub
If the customer wants to cancel the order after placing it, they can do so by following simple steps.
To cancel an order on GrubHub customer has to visit the app or the website.
Then click on the particular order and click on the cancel button, and then they can call the customer service representative informing the same.
After this, the matter is handled by the customer service team.
Does Grubhub actually provide refunds?
Yes, if Grubhub finds the complaint genuine, then the customer will get a refund. After the customer files the complaint, then, GrubHub sends an email to him/her sending the instructions to move ahead. After that, the customer gets the refund amount into his/her bank account most probably within five days. Customers may reach again to the customer service representative if the refund has not reached their account even after waiting for a week or so.
Grubhub guarantee
Also, customers can get the guarantee perks from GrubHub if any of the Grubhub orders doesn’t meet either of the two guarantees. Grubhub guarantees that its order price is lower than the price on its competitors’(Doordash, Postmates, and Uber Eats) site. Secondly, it will deliver the orders on time. If any of the above conditions are not fulfilled by GrubHub then customers can get Grubhub guarantee perks.
If the Grubhub price is higher than its competitors even after coupons and tips, then Grubhub will provide you with a guaranteed perk of $10 with $5 off on your next Grubhub order. Customers can tell about the dispute to Grubhub guarantee, and the Grubhub team will contact him/her within 24 hours. And if the order qualifies for the guarantee perk, then the perks are sent through email.
The GrubHub guarantee perks are not applied for a group of orders, orders reported for refund orders placed before seven days, or price comparison from companies other than Uber Eats, Postmates and Doordash. Customers can only use GrubHub guarantee perks on GrubHub orders and can’t exchange perks with cash or payment method credits, etc.
Other alternatives to Grubhub
If you are not satisfied with GrubHub’s services, then you can try other services like Uber Eats, Postmates, Doordash, etc.
Postmates deliver everything from anywhere in the area they operate. Postmates also deliver orders from restaurants, convenience stores, and liquor shops.
Doordash provides a similar service to GrubHub, but it is available in the Canadian market too, where Grubhub has yet to reach.
Uber Eats is another alternative to GrubHub, it has a wider reach than Grubhub (internationally), so it can be a good alternative when somebody needs to travel internationally regularly. These three provide more closer services to Grubhub, and in a way, provide other options that Grubhub lacks.
Conclusion
Applying for a refund with Grubhub is quite straightforward, it takes time to process the refund request. Grubhub refunds the customers if their issues are valid for the refund. Along with that, Grubhub also provides Grubhub guarantee perks to the customers reporting any dispute with its guarantees.
Some customers remain unsatisfied with the refund process of Grubhub as sometimes the refunds are delayed, or only Grubhub decides whether the customer should get the refund or not.
Q.1: how long should I wait for the refund?
Grubhub credits the refund within five business days.
Q.2: whom should I contact to report my refund from GrubHub?
One should contact the customer service department of Grubhub to solve the refund issues.
Q.3: do Grubhub refund canceled orders?
Yes, GrubHub refunds customers when they cancel their orders.
