Comparing different sites such as glassdoor, sitejabber.com, and reviews.io, one can see that the average rating of Gymshark on a 5-star rating scale comes up to somewhere between 2.03 and 2.87 out of 5. This means that most of the customers who shopped at Gymshark have had a bad experience.
Positive Reviews Of Gymshark
The scene with Gymshark is not all bad. There have been customers with a lot of positive experiences and quite a few of the customers have been complimenting all praises for the company. Here are some great aspects of Gymshark that have attracted praise:
Quality of Apparel
A lot of the fitness influencers who switched to Gymshark have been really happy with the quality of the clothes they shopped. The positive reviews are not just limited to the fitness influencers, even the regular customers and first-time shoppers of Gymshark have claimed that the clothing is very comfortable.
The clothes do not hold onto sweat stains, they are easy to wash, and they do not cause discomforts such as stickiness or itchiness.
Variety in Styles and Selections
Whether you’re looking for a simple, minimalistic aesthetic, or a very cute gym outfit, Gymshark provides a wide variety and range of styles, colors, and patterns. Many customers, both regular and fitness influencers, have given a rating of 4 to 5 stars to Gymshark based on the variety and aesthetic appeal of the clothing.
With the superb quality of fabric and comfort of clothing, the aesthetic appeal is the cherry on top of the cake.
Exceptional Fit
A major problem with most workout and athleisure apparel is that the fit is never perfect. It is either too loose and baggy or too tight and restrictive for movements. However, a lot of the Gymshark reviews have been very good regarding the fit of the clothing.
Affordability
Gymshark apparel is affordable. It is suitable for the side-hustlers, the ones trying to save up some bucks, and mostly for college students. Gym wear becomes affordable with Gymshark.
Negative Reviews Of Gymshark
Despite all the amazing things that Gymshark has to offer, such as good quality apparel, great selections, and a wide range of styles, along with exceptional fit and affordability, the average rating of Gymshark across several websites has been a mere 2.03 to 2.87 out of 5.
The negative aspects of the apparel company are outweighing its benefits. Here are some of the major complaints of customers and first-time shoppers concerning their experience at Gymshark:
Extremely Poor Customer Service
This is the top complaint amongst most customers across different reviewing websites. The quality of customer service of the apparel company does not seem to be at par with the quality of its products.
Orders Being Lost In Process
This problem has mostly surfaced during the major sales such as Black Friday and Clearance Sales of Gymshark. A lot of customers have complained that they have had to send multiple emails regarding the delay in delivery of their products, months after ordering, only to learn that their orders were lost in the process.
Ghosting Customers
Many customers have also complained that despite them sending multiple emails and trying to get in touch with the customer service in one way or another, they have been ghosted by the customer service representatives. This has led to immense dissatisfaction in customers as not only did they lose their money, but they also felt disrespected and conned.
Marketing Harassment
Many customers have also claimed that even after removing the subscription from the emails and SMS messages for promotions and marketing of Gymshark, they continued to receive such communication. This has caused a lot of frustration amongst the customers and led to the tarnishing of the company’s image.
Final Words: Overall Review Of Gymshark
Gymshark, as a company in 2022, must realize that just the product quality no longer defines the success of any company. Many companies are turning out to be bigger successes even if they start with a low customer base solely because they are focusing equally on the customer experience as on the quality of their products or services.
While the quality of the products that Gymshark sells is amazing, the overall shopping experience for its customers is often cumbersome, frustrating, and straight-up annoying. What customers remember long after the product is disposed of is the experience that they had while shopping from somewhere.
Is Gymshark a legitimate company?
Yes, Gymshark is a legitimate company. To protect yourself from fraud, only shop at the official website of the company, i.e., gymshark.com.
Does Gymshark have good clothes?
Yes, Gymshark offers a wide range of very good quality athletic and fitness apparel.
Is Gymshark true to size?
Yes, Gymshark is known for its exceptional fit and comfort.
Does Gymshark clothing tend to shrink?
Usually, the Gymshark clothes do not shrink, however, it is best to avoid hot water washing.
